Terms of service

1. Agreement and scope

By creating an account, purchasing a package or using the services, you agree to these Terms, the Privacy Policy, Cancellation and Refund Policy and Fair Use Policy. If you do not agree, do not use the services.

Prepstore provides digital educational and exam-preparation services. These terms form an electronic contract under applicable Indian law.

2. Eligibility and minors

You must be legally capable of entering into a binding agreement. A person under 18 may use Prepstore only with the knowledge, supervision and consent of a parent or legal guardian, who is responsible for the minor's use and purchases.

Where applicable law requires verifiable parental consent, we may restrict or pause a minor's account until that consent is obtained.

3. Services and package details

Packages may include mock tests, practice questions, PDF notes, study material, explanations, solutions, performance reports and learner support. The package page shown before purchase controls the exact content, price, access period and included features.

4. Independent educational platform

Unless expressly stated on a package page, Prepstore is not affiliated with, endorsed by or officially connected to TCS, TCS iON, NQT, any university, examination board, recruiting company or government authority. Their names and marks belong to their respective owners and may be used only for identification and educational reference.

We do not guarantee selection, employment, rank, score, exam success, or that an official syllabus, pattern, date or eligibility rule will remain unchanged. Verify current information with the relevant official authority.

5. Accounts and security

Provide accurate, current information; protect your password and registered email; and promptly report suspected unauthorised access. Accounts and purchased access are personal to the registered learner.

• Do not sell, rent, transfer, share or sublicense an account or package
• Reasonable verification may be requested for account ownership, payment disputes or suspicious activity
• You are responsible for account activity unless it results from a failure attributable to Prepstore

6. Digital access

Access starts after successful payment confirmation and order activation and lasts for the period displayed on the package page and order record. Purchasing one package does not provide access to other packages.

Packages do not automatically renew unless recurring billing is expressly shown and separately authorised at checkout. Downloads and printing are permitted only where an authorised download option is provided and only for private, non-commercial study.

7. Product information and updates

We take reasonable care to display accurate titles, descriptions, prices, validity and included resources. We may correct errors and update questions, explanations and formatting, but will not materially reduce core purchased benefits without a reasonable remedy.

Prices, offers and availability may change for future orders. A later discount does not itself create a right to refund the difference for an earlier order.

8. Orders and payments

Paid orders are processed through Razorpay and become successful only after payment is verified by Prepstore. We receive payment status, references and limited payer information, but not your full card number, CVV, UPI PIN or banking password.

If money is debited but access is not activated, contact support with the order and payment reference. Prices are shown in Indian Rupees unless stated otherwise; any applicable taxes and the final payable amount are shown before payment and on the payment receipt.

9. Coupons and promotions

Coupons may be limited by date, package, account or use count; cannot be exchanged for cash; and cannot be combined unless expressly allowed. An offer may be corrected where issued because of an obvious error, fraud or misuse, subject to applicable consumer rights. The accepted final checkout price governs the order.

10. Intellectual property and licence

Prepstore's original questions, solutions, explanations, software, layouts, graphics, logos and documents are owned by or licensed to Prepstore. A purchase grants a limited, personal, non-exclusive, non-transferable and revocable right to use purchased content during its access period; it does not transfer ownership or copyright.

• Do not republish, redistribute, resell or commercially exploit content
• Do not upload content to groups, drives, websites, applications or datasets
• Do not remove branding, watermarks or access controls
• Do not scrape, bulk-copy or use substantial content to create or train a competing product

11. Test integrity and acceptable use

Scores, reports and analytics are learning indicators, not official results or certification.

• Do not manipulate tests, timers, submissions, scores or platform records
• Do not bypass payment, device, session or security controls
• Do not upload malicious code, probe systems without written authorisation, scrape content or interfere with the service
• Do not impersonate others, harass support personnel or submit fraudulent claims

12. Availability and third parties

Maintenance, internet failures, payment-provider issues, security events or events beyond our control may interrupt service. For a significant Prepstore-controlled failure, we may provide repair, replacement access, an extension or a refund as appropriate.

Payments, hosting, storage and email may rely on independent providers. Their terms and privacy notices may apply to services outside Prepstore's control.

13. Suspension and termination

We may restrict or terminate access where we reasonably believe an account is shared, resold, fraudulent, used to copy content, used to bypass security, materially breaches these terms, or must be restricted by law.

Where appropriate, we will give notice and a reasonable opportunity to explain or appeal. Immediate action may be taken to prevent ongoing fraud, piracy, payment harm or security risk. Refund eligibility remains subject to applicable law and the Refund Policy.

14. Support and grievances

Use account support, email or phone with your registered email, order ID and a clear description. Consumer grievances will be acknowledged within 48 hours and resolved within one month where required by applicable law. Our support process does not limit a statutory consumer remedy.

15. Disclaimers and liability

Services are provided for educational and informational use on an as-available basis. To the extent permitted by law, we do not guarantee exam outcomes, uninterrupted availability or suitability for a particular career objective.

For a direct contractual claim, aggregate liability will ordinarily not exceed the amount paid for the affected package. Nothing excludes liability for fraud or wilful misconduct, or a warranty, remedy or consumer right that cannot lawfully be excluded or limited.

16. Changes

We may update these terms for service, security or legal changes. Material changes will be communicated through the website, account or registered email where appropriate. Updates do not retrospectively remove accrued statutory rights.

17. Governing law and disputes

These terms are governed by Indian law. Please first use the grievance process so we can try to resolve the issue. Any court, consumer commission or other forum having jurisdiction under applicable law may hear a dispute; no legally available consumer forum is restricted.

18. Contact

For service, privacy or grievance matters, contact Prepstore through the verified channels below.